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Edo Govt Retrains Helpline Centre Operators To Boost Emergency Response

The Oasis Reporters

July 7, 2021

A cross section of call agents in the Edo Helpline Centre during a training programme in Benin City.

The Edo State Government has said it will continue to improve the capacity of call agents in the Edo Helpline Centre with up-to-date skills to boost response to emergencies in the state.

Executive Director, Edo State Skills Development Agency (EdoJobs), Ukinebo Dare, in a chat with journalists, said the focus of the agency is to equip the call centre agents with the requisite skills needed to provide Edo residents with efficient and quality service.

“Our call agents regularly undergo training and retraining, which are geared towards equipping them with the required skills needed to provide Edo residents with optimum service,” she noted.

According to her, the state government recently held computer appreciation training for staff of Edo Helpline Centre to bring them up to speed with updated Microsoft packages for efficient service delivery in emergency response.

She said the centre is fully equipped and specially designed for responding to all emergency calls and to direct each call to the appropriate agencies for prompt response.

Dare further urged residents in the state to take advantage of the Centre by calling any of the Edo Helplines on 08000911911 and 08001235111, for prompt response during emergencies.

Greg Abolo

Blogger at The Oasis Reporters.

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